FAQ's
Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions we receive. If you have any additional inquiries, feel free to reach out to us at jettotssup@gmail.com.
What products do you offer at Jettos?
At Jettos, we specialize in high-quality baby and toddler products. Our collection includes items such as multifunctional diaper bags, portable bottle warmers, spill-proof cups, activity toys, and travel-friendly air beds. All our products are designed with parents and children in mind, providing practical solutions for everyday life.
Do you offer free shipping?
Yes! We offer free shipping on all orders. No minimum purchase is required, so you can shop with confidence and enjoy a seamless experience with us.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website. If you have any issues tracking your order, please contact us at jettotssup@gmail.com.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receiving your item to request a return. Products must be unused and in their original packaging. For more details, please visit our [Returns & Exchanges page].
Are your products safe for babies and toddlers?
Yes, the safety of your child is our top priority. All of our products are thoroughly tested to meet industry safety standards. We only offer products that are made from safe, non-toxic materials that are suitable for babies and toddlers.
Do you ship internationally?
At the moment, we only offer shipping within [list countries/regions you ship to]. We are working on expanding our international shipping options and will notify our customers once they are available.
How do I contact customer support?
If you have any questions or need assistance, feel free to reach out to our customer support team at jettotssup@gmail.com. We are here to help and will get back to you as soon as possible.
Can I change or cancel my order after placing it?
Once your order is placed, we begin processing it immediately to ensure fast shipping. Unfortunately, we are unable to change or cancel an order once it has been processed. However, if you need to make changes to your order, please contact us as soon as possible, and we will do our best to accommodate your request.
Do you offer gift cards?
Currently, we do not offer gift cards. However, we are considering adding this option in the future, so stay tuned!
If you didn’t find the answer to your question here, please don’t hesitate to reach out to us at jettotssup@gmail.com. We're happy to assist you!